Shipping policy

TECNICAS REUNIDAS SA
Official Logistics and Shipping Policy

Corporate Entity Name: TECNICAS REUNIDAS SA
Fulfillment & Dispatch Hub: A-1 Vía de Servicio, 89F, Fuencarral-El Pardo, 28050 Madrid, Spain
Customer Service E-mail: [email protected]
Authorized E-Commerce Portal: xsbp01-fb.myshopify.com
At TECNICAS REUNIDAS SA, operating through our specialized culinary storefront at xsbp01-fb.myshopify.com, we are committed to delivering your premium
kitchen essentials with exceptional speed, precision, and care. Whether you are upgrading your kitchen with our heat-resistant silicone brushes for flawless glazing,
ergonomic food tongs for precise culinary handling, or durable mini cutting boards for effortless food preparation, we ensure that every order is dispatched securely
from our Madrid logistics center directly to your doorstep.
1. ORDER PROCESSING AND HANDLING TIMES
Before your culinary tools begin their journey to your kitchen, our warehouse team ensures rigorous quality checks and secure packaging:
Processing Window: All orders placed on our Shopify store are processed within 1 to 3 business days (excluding weekends and regional Spanish holidays).
Orders placed after Friday afternoon will commence processing on the following Monday morning.
Order Confirmation & Tracking: Once your package has been successfully packed and dispatched from our Madrid facility, you will receive an automated email
containing your tracking number and a secure link to monitor your shipment in real time.
2. SHIPPING DESTINATIONS AND TRANSIT ESTIMATES
We pride ourselves on offering reliable domestic and international shipping options tailored to our culinary community:
Domestic Shipping (Spain): Standard deliveries within the Spanish mainland typically arrive within 2 to 4 business days post-dispatch.
International Shipping (EU & Global): Deliveries across the European Union generally require 4 to 8 business days, while international destinations vary
between 7 to 14 business days depending on customs clearance procedures and local postal carriers.
3. SHIPPING RATES AND FREE DELIVERY TIERS
We believe in transparent pricing with no hidden fees at checkout:
Calculated Rates: Shipping costs are dynamically calculated at checkout based on the total package weight of your silicone brushes, food tongs, or cutting
boards, as well as your designated delivery address.
Promotional Thresholds: We frequently offer promotional free shipping on qualifying orders exceeding specific purchase thresholds as advertised directly on
xsbp01-fb.myshopify.com.
4. CUSTOMS, DUTIES, AND IMPORT TAXES
For international shipments destined outside of the European Union:
Import Obligations: Customers are solely responsible for any applicable customs duties, value-added taxes (VAT), or import clearance fees levied by the
destination country's customs authorities.
Compliance: TECNICAS REUNIDAS SA declares accurate commercial invoice values in compliance with international export regulations.
5. MISSING, DELAYED, OR DAMAGED SHIPMENTS
In the rare event of transit discrepancies:
Carrier Delays: While we partner with dependable courier networks, unforeseen weather or transit congestions may occasionally impact delivery times.
Support Assistance: If your package shows as delivered but has not arrived, or if it arrives visibly damaged, please contact our support desk immediately at
[email protected] within 48 hours so we can initiate an investigation or dispatch an expedited replacement.
TECNICAS REUNIDAS SA • A-1 Vía de Servicio, 89F, Fuencarral-El Pardo, 28050 Madrid, Spain • xsbp01-fb.myshopify.com • [email protected]