Refund policy

TECNICAS REUNIDAS SA
Official Return and Refund Policy

Corporate Entity Name: TECNICAS REUNIDAS SA
Operations & Returns Hub: A-1 Vía de Servicio, 89F, Fuencarral-El Pardo, 28050 Madrid, Spain
Customer Service E-mail: [email protected]
Authorized E-Commerce Portal: xsbp01-fb.myshopify.com
At TECNICAS REUNIDAS SA, operating through our specialized culinary storefront at xsbp01-fb.myshopify.com, we take immense pride in crafting and
supplying premium kitchen tools designed to elevate your culinary experience. Whether you are utilizing our heat-resistant silicone brushes for delicate glazing,
precise food tongs for flawless flipping, or durable mini cutting boards for effortless food prep, your complete satisfaction is our utmost priority. This comprehensive
Return and Refund Policy outlines our guidelines, eligibility windows, and step-by-step procedures to ensure a seamless and transparent resolution in the rare event
that you need to return an item.
1. RETURN ELIGIBILITY AND TIMEFRAME
We want you to feel entirely confident when outfitting your kitchen with our professional-grade tools. Our return policy is structured as follows:
30-Day Evaluation Period: You have up to 30 calendar days from the official date of delivery to request a return for your silicone brushes, food tongs, or
cutting boards.
Item Condition Requirements: To qualify for a full refund, returned items must be unused, in their original packaging, and in the exact pristine condition in
which they were received. Items showing signs of culinary usage or wear may be subject to partial refund evaluations.
Proof of Purchase: Every return request must be accompanied by your official order confirmation email or Shopify receipt from xsbp01-fb.myshopify.com.
2. STEP-BY-STEP RETURN INITIATION PROCEDURE
Initiating a return with our Madrid operations center is straightforward and customer-centric:
Contact Support: Send an email to our support team at [email protected] with your order number, specific item details, and the reason for your
return.
Return Authorization: Our customer service desk will review your submission within 24 to 48 business hours and provide you with a Return Merchandise
Authorization (RMA) form along with our Madrid return facility address: A-1 Vía de Servicio, 89F, Fuencarral-El Pardo, 28050 Madrid, Spain.
Package Dispatch: Securely pack your items to prevent transit damage and ship them back using a trackable courier service.
3. REFUND PROCESSING AND TIMELINES
Once your returned package arrives at our Madrid inspection hub, we process your refund with rigorous efficiency:
Inspection & Approval: Our quality assurance team inspects the returned silicone utensils or cutting boards within 2 business days of receipt to verify their
condition.
Refund Issuance: Upon successful inspection, a full refund is automatically issued to your original method of payment (Credit Card, PayPal, or Shopify
Payments). Please allow 5 to 7 business days for the funds to reflect in your account depending on your financial institution.
Shipping Fee Disclosures: Original shipping costs are non-refundable. Customers are responsible for return shipping expenses unless the return is due to
a verified manufacturing defect or fulfillment error on our part.
4. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES
In the unlikely event that your kitchen tools arrive damaged from transit or incorrect:
Immediate Reporting: Notify us at [email protected] within 48 hours of delivery, including clear photographs of the damaged silicone brush,
tongs, or cutting board.
Rapid Resolution: We will immediately arrange for a complimentary replacement item to be shipped out or issue an expedited full refund, including all
shipping charges.